### Key Points
- Research suggests the Mpokket customer care number is 033-66452400, available from 9 AM to 7 PM, Monday to Saturday.
- The evidence leans toward this being the official number, found on their grievance redressal policy page.
- It seems likely that users should verify with the official website for the most current information, as numbers can change.
### Direct Answer
**Customer Care Number**
The customer care number for Mpokket is 033-66452400. This number is available for voice support from 9 AM to 7 PM, Monday to Saturday, as listed on their official website.
**Availability**
You can reach customer service during the specified hours for assistance with queries or complaints, ensuring you can get help when needed.
**Unexpected Detail**
Interestingly, while the website provides an email for support ([support@mpokket.com](https://www.mpokket.in/contact)), the phone number is only mentioned in the grievance redressal policy, which might not be the first place users look.
---
### Comprehensive Analysis of Mpokket Customer Care Number
Mpokket, a digital lending platform based in India, offers instant loans to college students, salaried professionals, gig workers, and self-employed individuals. This note provides a detailed examination of the customer care number, its availability, and related contact methods, ensuring a thorough understanding for users seeking support.
#### Background and Overview
Mpokket, founded in 2016 and headquartered in Kolkata, is known for its instant loan app, providing loans ranging from Rs. 500 to Rs. 50,000, with disbursements via bank accounts or Paytm wallets ([About Us - mPokket](https://www.mpokket.in/about)). The platform aims to support the underserved youth, emphasizing financial inclusion and empowerment. Given its user base of over 3.5 crore customers, as noted on the Google Play Store ([mPokket: Instant Loan App - Apps on Google Play](https://play.google.com/store/apps/details?id=com.mpokket.app&hl=en&gl=IN)), reliable customer support is crucial.
#### Customer Care Number and Availability
Research suggests the primary customer care number for Mpokket is 033-66452400. This number is listed under "Voice Support" in the grievance redressal policy on their official website ([Effective Grievance Redressal Policy - mPokket](https://www.mpokket.in/grievance-redressal-policy)), available from 9 AM to 7 PM, Monday to Saturday. This timing aligns with typical business hours, ensuring users can reach support during standard working days.
The number, a landline with the Kolkata area code (033), is likely intended for users in India, particularly those in or near Kolkata. For international callers, the format would be +91 33 66452400, though this is not explicitly stated on the website.
#### Additional Contact Methods
While the phone number is a key contact method, Mpokket also offers email support at [support@mpokket.com](https://www.mpokket.in/contact), where users are advised to include their loan account number and contact number for faster resolution. The response time for emails is within 7 business days, though it may take longer in some cases, as per the grievance policy.
For escalations, users can email [supervisor@mpokket.com](https://www.mpokket.in/grievance-redressal-policy) if dissatisfied with the initial response. Further, there are dedicated contacts for the Grievance Redressal Officer (Raktim Addya, [grievance@mpokket.com](https://www.mpokket.in/grievance-redressal-policy), Tel: 03368157400) and Nodal Officer (Sumanta Mukherjee, [nodal@mpokket.com](https://www.mpokket.in/grievance-redressal-policy), Tel: 7605057586), both available during the same hours, Monday to Saturday, except for public holidays for the Nodal Officer.
#### User Experience and Considerations
User reviews on platforms like Justdial mention supportive customer service, with some praising quick loan processes ([Mpokket (Customer Care) in Kolkata - Justdial](https://www.justdial.com/Kolkata/Mpokket-Customer-Care/033PXX33-XX33-180205123215-Q6U7_BZDET)). However, the absence of the phone number on the main contact page ([Contact - mPokket](https://www.mpokket.in/contact)) might make it less accessible, requiring users to navigate to the grievance policy, which could be an unexpected detail for many.
The evidence leans toward the number 033-66452400 being official, as it appears on multiple sections of the website, but users should verify its current status, as contact numbers can change. The reliance on a landline might pose challenges for users outside Kolkata, potentially requiring alternative methods like email.
#### Comparison with Competitors
Compared to competitors like Auxilo and Propelld, which focus on education financing ([mPokket - Products, Competitors, Financials, Employees, Headquarters Locations](https://www.cbinsights.com/company/mpokket)), Mpokket’s customer support structure includes both phone and email, with specific escalation paths. This multi-tiered approach is standard in the fintech sector, but the lack of a toll-free number or 24/7 support might be a drawback for some users.
#### Unexpected Detail: Escalation Paths
An interesting aspect is the detailed escalation process, with levels up to the RBI Ombudsman for unresolved issues ([Effective Grievance Redressal Policy - mPokket](https://www.mpokket.in/grievance-redressal-policy)), which is not commonly highlighted but provides a robust framework for dispute resolution, potentially reassuring users of accountability.
#### Conclusion and Recommendation
The customer care number for Mpokket is 033-66452400, available from 9 AM to 7 PM, Monday to Saturday, with additional support via email at [support@mpokket.com](https://www.mpokket.in/contact). Users should note the reliance on the grievance policy for finding the phone number and consider email for non-urgent queries. Given the mixed accessibility, it’s advisable to check the official website for updates and explore escalation options if needed.
#### Key Citations
- [About Us - mPokket, where innovation meets financial empowerment](https://www.mpokket.in/about)
- [Contact - mPokket, get in touch for instant personal loans](https://www.mpokket.in/contact)
- [Effective Grievance Redressal Policy - mPokket, ensure concerns are resolved](https://www.mpokket.in/grievance-redressal-policy)
- [mPokket: Instant Loan App - Apps on Google Play, trusted by 3.5 crore users](https://play.google.com/store/apps/details?id=com.mpokket.app&hl=en&gl=IN)
- [Mpokket (Customer Care) in Kolkata - Best near me, rated 4.1 on Justdial](https://www.justdial.com/Kolkata/Mpokket-Customer-Care/033PXX33-XX33-180205123215-Q6U7_BZDET)
- [mPokket - Products, Competitors, Financials, Employees, Headquarters Locations](https://www.cbinsights.com/company/mpokket)
